TENGDEW CREAM

Shipping Details

Shipping Destinations

We currently ship within Spain.

We are working on expanding our shipping services to other European countries in the near future.

Order Processing

Orders are prepared within 1–2 business days (Monday to Friday, excluding public holidays).

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number.


Shipping Rates

Spain

Standard Shipping: €6.99
Free Shipping: On all orders over €75

Estimated Delivery Time

After dispatch, delivery usually takes 3–5 business days within mainland Spain.

Delivery times may vary during public holidays, promotional periods or due to circumstances beyond the carrier’s control.

Tracking Your Order

Once your order has been shipped, you will receive an email containing your tracking information so you can monitor your delivery at any time.

Delivery Information

Please ensure that your shipping address is complete and accurate before placing your order.

NINSŌ is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Questions?

If you have any questions about shipping or your order, please contact our Customer Support team at:

support@ninso.es

Last updated: July 27, 2026

Return & Refund Policy

1. Your Right to Return

In accordance with European consumer protection laws, you may request a return within 14 calendar days of receiving your order.

To be eligible for a return, the product must:

Be unopened and unused.
Remain in its original packaging.
Have all security seals intact.


2. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

Opened cosmetic products.
Products with broken or removed safety seals.
Products that have been used, damaged or altered after delivery.

This policy complies with applicable European and Spanish consumer protection regulations.


3. Damaged, Defective or Incorrect Items

If you receive:

a damaged product,
a defective product,
or an incorrect item,

please contact us within 48 hours of delivery.

To help us resolve your request as quickly as possible, please include:

your order number,
photographs of the product,
photographs of the packaging.

Email:

support@ninso.es

After reviewing your request, we will arrange either a replacement or a full refund where appropriate.


4. Refunds

Once your returned item has been received and inspected, your refund will be processed using the original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.


5. Return Shipping Costs

If you return an item because you changed your mind, the return shipping costs are the customer’s responsibility.

If the return is due to a damaged, defective or incorrect product, NINSŌ will cover all return shipping costs.

6. How to Request a Return

Please contact our Customer Support team and include:

Order number
Full name
Reason for the return
Photos of the product (if applicable)

Email:

support@ninso.es

7. Contact

If you have any questions about returns or refunds, our Customer Support team will be happy to assist you.

Effective Date: July 27, 2026

Frequently Asked Questions

Do you sell authentic Korean skincare?
Yes. All products sold by NINSŌ are 100% authentic and sourced directly from trusted Korean brands and authorized distributors.

Where do you ship?
We currently ship across Spain and will expand to more European countries soon.

How long does shipping take?
Orders are usually processed within 1–3 business days. Delivery times vary depending on your location.

Can I return my order?
Yes. Please see our Returns & Refund Policy for full details.

Are your products suitable for sensitive skin?
Many of our products are suitable for sensitive skin. We always recommend checking the ingredient list and performing a patch test before first use.

Do you offer personalized skincare recommendations?
Yes! Take our Skin Quiz or contact us for personalized skincare advice.

How can I contact you?
You can contact us through our Contact page or by email at support@ninso.es.