FAQ

Frequently Asked Questions

Do you sell authentic Korean skincare?
Yes. All products sold by NINSŌ are 100% authentic and sourced directly from trusted Korean brands and authorized distributors.

Where do you ship?
We currently ship across Spain and will expand to more European countries soon.

How long does shipping take?
Orders are usually processed within 1–3 business days. Delivery times vary depending on your location.

Can I return my order?
Yes. Please see our Returns & Refund Policy for full details.

Are your products suitable for sensitive skin?
Many of our products are suitable for sensitive skin. We always recommend checking the ingredient list and performing a patch test before first use.

Do you offer personalized skincare recommendations?
Yes! Take our Skin Quiz or contact us for personalized skincare advice.

How can I contact you?
You can contact us through our Contact page or by email at support@ninso.es.